At the heart of this technological transformation is a focus on precision and reliability. In its milk powder and butter packing facilities, Fonterra has deployed AI-enabled image recognition systems. These systems meticulously check every single package, automatically detecting faults and pausing the production line when a defect is found. This powerful application of data journalism and machine learning is reducing waste and downtime, while guaranteeing the highest level of quality control for customers.

Beyond the packing line, automation is becoming the new standard. Many of Fonterra’s plants now operate 24/7 with minimal human intervention, relying on Automated Guided Vehicles (AGVs) to handle palletizing and transport tasks. This level of automation is not only boosting productivity but also freeing up human workers to focus on more complex, value-added tasks. This is a critical development for dairy economics, as it helps the cooperative manage costs and optimize its workforce.

Fonterra is also leveraging AI to make its operations smarter and more predictive. The company’s Plant Equipment Scheduling Programme (ESP) uses AI-driven models and real-time data to create optimal schedules for maintenance, resource allocation, and production runs. This foresight helps to minimize disruptions and improve overall coordination. Furthermore, the Asset Performance Management platform uses AI to analyze data and inform proactive maintenance strategies, ensuring the long-term health of critical infrastructure.