The decision to recall the product was made after the New York State Department of Health identified two cases of illness linked to the ice cream’s consumption. Listeria bacteria is particularly dangerous, as it can cause serious and sometimes fatal infections, especially in high-risk groups such as young children, the elderly, and those with weakened immune systems. This situation underscores the severity of microbiological threats to public health.

The scope of the recall is broad and affects a total of 19 states, including Pennsylvania. The company’s measure is comprehensive, covering all flavors and lots of the “Soft Serve On The Go” cups. The swift collaboration with the U.S. Food and Drug Administration (FDA) in the investigation demonstrates the seriousness with which the crisis is being managed to mitigate risk to consumers.

As part of its response, Real Kosher Ice Cream has immediately suspended all production and distribution of the affected product line. The official recommendation for consumers is clear and urgent: do not eat the ice cream. Those who have purchased it should dispose of it or return it to the point of purchase for a full refund. This guidance aims to prevent any additional risk of contagion.